At MILANA, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied, we’re here to help.

1. Return Eligibility

  • Returns are accepted within 3 days of purchase/delivery.
  • Items must be unused, unwashed, and in original condition with tags intact.
  • Returns are applicable only for defective, damaged, or incorrect items received.

2. Non-Returnable Items

  • Sale or discounted items
  • Worn, altered, or washed garments
  • Items without original tags or packaging

3. Return Process

To initiate a return:

  1. Contact us via phone or email within the return period.
  2. Share your order details along with images (if applicable).
  3. Our team will guide you through the return process.

4. Refund Policy

  • Refunds will be processed only after the product is inspected and approved.
  • Approved refunds will be issued via:
    • Original payment method, or
    • Store credit (based on discussion)
  • Refund processing may take 5–7 business days.

5. Exchange Policy

  • Exchanges are subject to product availability.
  • You may exchange for a different size or another product of equal value.
  • Price differences (if any) must be adjusted accordingly.

6. Damaged or Incorrect Products

If you receive a damaged or wrong item, please contact us within 24 hours of delivery with photos. We will prioritise resolving the issue quickly.

7. Shipping Charges

  • Shipping charges (if any) are non-refundable.
  • Return shipping may be borne by the customer unless the issue is from our side.

6. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Sri Sasikhalaa Commercial Complex,
Thennampalayam, Opp. Collector Office,
Palladam Road, Tirupur – 641604

📞 94866 84325
📧 sheejajalal@gmail.com